{"id":484,"date":"2023-04-17T12:46:48","date_gmt":"2023-04-17T10:46:48","guid":{"rendered":"https:\/\/xoxo-design.dev.hayloft-it.ch\/?page_id=484"},"modified":"2023-06-19T17:59:02","modified_gmt":"2023-06-19T15:59:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.xoxo-design.ch\/en\/service-assistance\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Frequently asked questions<\/h1>\n\n\n\n<p>Our FAQ section provides answers to the most frequently asked questions about our products and services. Here you will find detailed information on various topics. However, if you have any further questions, please do not hesitate to contact us.<\/p>\n\n\n<div class=\"accordion wp-block-xoxo-design-faq\">\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-0-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-0\" aria-expanded=\"false\" aria-controls=\"question-0\">\n                    What do I do in case of delivery despite cancellation?                <\/button>\n            <\/h2>\n            <div id=\"question-0\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-0-heading\" data-bs-parent=\"#question-0\">\n                <div class=\"accordion-body\">\n                    <p class=\"p1\">We attach great importance to the fastest possible delivery. For this reason it may happen that a cancellation is no longer possible and the item will still be shipped to you.<\/p>\n<p class=\"p1\">In this case, please accept the package and return it with the return slip and the reason for return.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-1-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-1\" aria-expanded=\"false\" aria-controls=\"question-1\">\n                    How can I give feedback?                <\/button>\n            <\/h2>\n            <div id=\"question-1\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-1-heading\" data-bs-parent=\"#question-1\">\n                <div class=\"accordion-body\">\n                    <p class=\"p1\">Your feedback can help us to improve our offer and service for you. Feel free to send us your feedback via our contact form.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-2-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-2\" aria-expanded=\"false\" aria-controls=\"question-2\">\n                    When is the item available again?                <\/button>\n            <\/h2>\n            <div id=\"question-2\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-2-heading\" data-bs-parent=\"#question-2\">\n                <div class=\"accordion-body\">\n                    <p>You can easily check the availability of a XOXO item by the color marking (round dot in red = currently not available, green = available) on the product page.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-3-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-3\" aria-expanded=\"false\" aria-controls=\"question-3\">\n                    What does 10 days right of withdrawal mean?                <\/button>\n            <\/h2>\n            <div id=\"question-3\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-3-heading\" data-bs-parent=\"#question-3\">\n                <div class=\"accordion-body\">\n                    <p>There is no legal right of withdrawal in Switzerland.<\/p>\n<p>Nevertheless, we give you the possibility of a return. You can return the received XOXO item to us without giving any reason within 10 days at our expense.<\/p>\n<p>In case of such a decision, please mark the reason for return or use of the right of withdrawal on the return slip.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-4-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-4\" aria-expanded=\"false\" aria-controls=\"question-4\">\n                    How is a refund made?                <\/button>\n            <\/h2>\n            <div id=\"question-4\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-4-heading\" data-bs-parent=\"#question-4\">\n                <div class=\"accordion-body\">\n                    <p class=\"p1\">All refunds are made via the payment method you used when placing the order (e.g. you thus always receive payment to the account from which it was transferred).<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-5-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-5\" aria-expanded=\"false\" aria-controls=\"question-5\">\n                    Does the luminaire need to be assembled after delivery?                <\/button>\n            <\/h2>\n            <div id=\"question-5\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-5-heading\" data-bs-parent=\"#question-5\">\n                <div class=\"accordion-body\">\n                    <p>A XOXO table lamp is always completely assembled and ready for connection.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-6-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-6\" aria-expanded=\"false\" aria-controls=\"question-6\">\n                    How do I get technical information about my XOXO product?                <\/button>\n            <\/h2>\n            <div id=\"question-6\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-6-heading\" data-bs-parent=\"#question-6\">\n                <div class=\"accordion-body\">\n                    <p>You can get all technical information and delivery status via the product page in the store.<\/p>\n<ul>\n<li>Product details (data sheet)<\/li>\n<li>Declaration of Conformity<\/li>\n<li>Exact product description<\/li>\n<\/ul>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-7-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-7\" aria-expanded=\"false\" aria-controls=\"question-7\">\n                    When will I get the money back for my return?                <\/button>\n            <\/h2>\n            <div id=\"question-7\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-7-heading\" data-bs-parent=\"#question-7\">\n                <div class=\"accordion-body\">\n                    <p class=\"p1\">You will receive the refund after we have received and inspected your return via the original payment method.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-8-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-8\" aria-expanded=\"false\" aria-controls=\"question-8\">\n                    How much are the delivery and shipping costs?                <\/button>\n            <\/h2>\n            <div id=\"question-8\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-8-heading\" data-bs-parent=\"#question-8\">\n                <div class=\"accordion-body\">\n                    <p>No delivery and shipping costs will be charged. You will receive your order free of shipping costs.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-9-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-9\" aria-expanded=\"false\" aria-controls=\"question-9\">\n                    How can I change my order?                <\/button>\n            <\/h2>\n            <div id=\"question-9\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-9-heading\" data-bs-parent=\"#question-9\">\n                <div class=\"accordion-body\">\n                    <p class=\"p1\">We attach great importance to a fast execution of your order. For this reason, unfortunately, usually no change can be made to an existing order after you have completed your order.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-10-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-10\" aria-expanded=\"false\" aria-controls=\"question-10\">\n                    What payment methods are available to me?                <\/button>\n            <\/h2>\n            <div id=\"question-10\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-10-heading\" data-bs-parent=\"#question-10\">\n                <div class=\"accordion-body\">\n                    <p>All information about our payment methods can be found at the following link.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-11-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-11\" aria-expanded=\"false\" aria-controls=\"question-11\">\n                    Table lamp unpacked and does not light, what should I do?                <\/button>\n            <\/h2>\n            <div id=\"question-11\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-11-heading\" data-bs-parent=\"#question-11\">\n                <div class=\"accordion-body\">\n                    <p>The table lamp is always disconnected from the power supply for transport.<\/p>\n<p>Please turn the lamp onto the foot and press the \"On\/Off\" button switch right next to the centered charging pin.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-12-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-12\" aria-expanded=\"false\" aria-controls=\"question-12\">\n                    What do I do if my item is defective?                <\/button>\n            <\/h2>\n            <div id=\"question-12\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-12-heading\" data-bs-parent=\"#question-12\">\n                <div class=\"accordion-body\">\n                    <p>All XOXO products have a warranty period of 24 months.<\/p>\n<p>If you want to claim a damaged XOXO product, please use the return slip and note the reason for return.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n            <div class=\"accordion-item\">\n            <h2 class=\"accordion-header\" id=\"question-13-heading\">\n                <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#question-13\" aria-expanded=\"false\" aria-controls=\"question-13\">\n                    Where is my delivery?                <\/button>\n            <\/h2>\n            <div id=\"question-13\" class=\"accordion-collapse collapse\" aria-labelledby=\"question-13-heading\" data-bs-parent=\"#question-13\">\n                <div class=\"accordion-body\">\n                    <p>After the successful shipment of your ordered XOXO products you will receive an email with the tracking link of the Swiss Post. You can use this link to check the current shipment status of your package at any time. Please note that your order will take at least 2 days to be delivered and will be given to you personally against signature.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n\n<h2 class=\"wp-block-heading\">Was your question not included?<\/h2>\n\n\n\n<p>If you have any questions or requests, we will be happy to assist you.<br>The fastest way is with our <a href=\"https:\/\/www.xoxo-design.ch\/en\/service-assistance\/contact\/\" data-type=\"page\" data-id=\"419\">Contact form<\/a>.<\/p>\n\n\n<div class=\"alignwide wp-block-xoxo-design-usps\">\n            <article class=\"teaser post-446 usp type-usp status-publish hentry\">\n    <h3 class=\"title\">\n        <i class=\"icon icon-truck\"><\/i>\n        Free shipping    <\/h3>\n    <div class=\"excerpt\"><p>\u200e<\/p>\n<\/div>\n<\/article>            <article class=\"teaser post-449 usp type-usp status-publish hentry\">\n    <h3 class=\"title\">\n        <i class=\"icon icon-corner-down-left\"><\/i>\n        Free return shipping    <\/h3>\n    <div class=\"excerpt\"><p>\u200e<\/p>\n<\/div>\n<\/article>            <article class=\"teaser post-452 usp type-usp status-publish hentry\">\n    <h3 class=\"title\">\n        <i class=\"icon icon-lock\"><\/i>\n        10 days right of withdrawal    <\/h3>\n    <div class=\"excerpt\"><p>safe and convenient shopping<\/p>\n<\/div>\n<\/article>            <article class=\"teaser post-455 usp type-usp status-publish hentry\">\n    <h3 class=\"title\">\n        <i class=\"icon icon-award\"><\/i>\n        Commercial interested party (gastro etc.)    <\/h3>\n    <div class=\"excerpt\"><p>Free consultation, our experts will be happy to help you<\/p>\n<\/div>\n<\/article>    <\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Our FAQ section provides answers to the most frequently asked questions about our products and services. Here you will find detailed information on various topics. Should you have any further questions, please do not hesitate to contact us. Was your question not included? If you have any questions or requests, please do not hesitate to contact us.<\/p>","protected":false},"author":1,"featured_media":0,"parent":76,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/pages\/484"}],"collection":[{"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/comments?post=484"}],"version-history":[{"count":7,"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/pages\/484\/revisions"}],"predecessor-version":[{"id":709,"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/pages\/484\/revisions\/709"}],"up":[{"embeddable":true,"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/pages\/76"}],"wp:attachment":[{"href":"https:\/\/www.xoxo-design.ch\/en\/wp-json\/wp\/v2\/media?parent=484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}